Management Team

Steve Thornton Smith
Chief Executive Officer

Steve is the founder and CEO of Juvenaire. In the past twenty years he has built the business from a small enterprise to the largest independent restoration company in Queensland.
Juvenaire’s success and longevity can be attributed to Steve’s focus on five key strategies - grow organically, invest in staff development, use the best methods and equipment to do the job, maintain high standards and, above all, deliver to the satisfaction of the customer. The company’s recent move to the state of the art facilities at Archerfield is testament to the success of the business under Steve’s leadership.
Steve is recognised as an expert in the restoration industry. He has achieved this status from years of hands on experience coupled with his depth of knowledge acquired though research and practical application across all four areas of disaster recovery and restoration.

Peter Cooper
General Manager

Peter has been part of the senior management team at Juvenaire for 6 years. In this role Peter manages the claims and the day to day operations of the business.
Since taking on the role as General Manager Peter has seen the company expand its services and increase it’s annual turnover significantly making Juvenaire Queensland’s premier restoration company.
Prior to joining Juvenaire, Peter was the purchasing officer for a large statewide grocery wholesale company for 21 years where he managed a dynamic team of 20 staff. In his time at this organisation he saw the company turnover increase from $29 million per annum to $365 million. Peter brings to the Juvenaire team the management experience and expertise that assures a quality of service to the customer at all times.

Vicki Gibson
Office Manager

Vicki has 20 years experience in the banking sector. Her expertise includes office management and the management of customer relationship teams.
As the office manager at Juvenaire Vicki ‘s role is to manage the business processes so the claims are dealt with speedily and accurately from the initial contact through to the claims being finalised with the customer. Her staff work s directly with the customer and with the Juvenaire on site teams to ensure the claims process is coordinated and thorough.

Kristy Merchant
Finance Officer

Kristy has more than 10 years experience in business administration. Prior to joining Juvenaire, Kristy held co ordination and management roles for national companies where her skills in financial management and her ability to develop and implement in-house data base systems resulted in improved performance for the business unit.
Kristy brings to the Juvenaire team the expertise to manage the day to day financial operations of the organisation and an ability to build a positive rapport with customers.

David Saunders
Claim Assist Technical Support

David has more than 12 years experience in the restoration industry with extensive expertise in water and fire damage. He has worked for 7 years with Juvenaire and provides a key role in managing the on site teams to ensure the restoration is done effectively and efficiently. David’s experience in the restoration industry covers a wide range of disaster situations from domestic to large commercial sites.

Regional Supervisors

Steve Newman
Supervisor – Gold Coast Region

Steve has over 10 years experience in project management. His management skills and his ability to communicate with all stakeholders are invaluable when dealing with disaster recovery and restoration.
For the past 3 years, Steve has managed claims in the Gold Coast Region for Juvenaire. Before joining our team, Steve was a supervisor at one of Australia’s largest boat building companies where he was responsible for the final quality assurance of each luxury boat prior to handover.

Shane Scott
Supervisor - Sunshine Coast Region

Shane has over 10 years experience in the disaster recovery and restoration industry. He joined Juvenaire 7 years ago as a key water damage and restoration technician.
Shane’s knowledge and first hand experience as well as his skills in communicating have since been recognised with his appointment as a regional supervisor. Shane works closely with all stakeholders including clients and the claim adjusters in order to achieve the optimum result.